Michael joined Edwardian Hotels London in 1997 as Customer Services Manager. Software development and data analysis were among the passions he put to good use when he introduced automation and data analysis in the customer services department during his first year with the company.

By the year 2000 Michael had formed Edwardian’s first ever software development team and through progression, dedication and hard work, is now the Group’s Director of Information Technology.

With 18 years’ experience Michael drives a successful in-house IT team with the objective to increase the personalisation of guest services via sophisticated technology built around Edwardian’s highly specific requirements and in alignment with the Group’s vision of being ‘Memory Makers’ for their guests and employees.